QA Manager - Hybrid ~6k

LeapXpert, the enterprise-grade responsible business communication platform, provides organizations peace of mind by creating an accessible digital record of all business interactions carried out over mobile messaging applications. 

LeapXpert's Federated Messaging Orchestration Platform (FMOP™) is an interoperable, mobile-first solution that provides unparalleled visibility into data from instant messaging applications, as well as governance and control. This enables enterprises to embrace a customer-centered approach while maintaining professional conduct and ensuring compliance.

We are proud to have achieved some of the most prestigious awards in the regulatory and fintech industries. And to take it further, we need to find our best teammates!

We are looking for a QA Manager responsible for leading the QA team and ensuring excellent, commercial-grade quality of our software products and services, as well as coordinating with the teams responsible for other layers of the product infrastructure.

Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities:

• Lead and mentor QA team, working closely with the development team and management team to design testing strategies
• Understand domain knowledge & client testing process clearly to implement all testing activities independently and effectively
• Review requirements, specifications and technical documents to provide timely and meaningful feedback
• Review requests, forecast team capacity & allocate resources accordingly
• Work closely with the development team and management team on:
  • Estimate test effort accurately and coordinate with team members for work activities
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Deliver products in high quality and on time
  • Drive QA process and standards changes to optimize testing quality and team productivity   
  • Develop, maintain and execute manual test cases for major projects, maintenance, and emergency releases
  • Design and implement automation tests scripts, debug and define corrective actions
  • Identify, analyze and report test results
  • Report, track, and monitor defects in the defect tracking system
  • Investigate defect reports from production support, isolate their causes, inform development teams for fixing and retest to ensure adequate resolutions.
  • Prepare test documents and review with development teams when necessary
  • Work on the interpretation of quality assurance issues and problems for technical and non-technical users
• Support in managing the project and team activities:
  • Define and conduct training activities/programs for other team members
  • In charge of subordinates’ career path and performance review
  • Respond to other ad-hoc requests in team
  • Provide weekly KPI report to measure team productivity