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Thăng Long
@thanglong
Developer
Le Hoang Duc
@ducle2808.work
5.0
Developer
Pro�cient in using and troubleshooting Windows and macOS operating systems
Strong understanding of Microsoft O�ce applications and IT support tools
Skilled in computer networking, including LAN, WiFi setup, and VPN con�guration
Experience in managing Windows Server, NAS systems, and �le-sharing setups
Ho Chi Minh
Tham gia: 03/02/2025 19:20:43
I hope to be worked in a exible working environment and become a skilled and experienced IT help desk in the future. I will bring a positive attitude and enthusiasm to your company.
Quá Trình Học Tập
Can Tho University AUG 2022
Bằng cấp: Computer Engineering
(Gpa: )
Kinh Nghiệm Làm Việc
ITM COMPANY (JUNE 2023 - NOW)
- Diagnose and resolve hardware issues (RAM, power supply, motherboard) and Windows-related problems
- Install and con�gure new computers, software, and network settings for users
- Perform data migration, backups, and system imaging (Re-image, Windows ghosting)
- Manage server-related tasks: user permissions, domain setups, VPN, and network drives
- Set up and optimize email accounts (POP3, IMAP, Exchange) and archive user emails
- Regularly maintain and troubleshoot printers, photocopiers, and network devices
- Plan and execute maintenance schedules, provide detailed reports, and recommend system upgrades
- Provide remote and on-site technical support for multiple users simultaneously
IT Helpdesk
MINH TRI COMPANY (AUG 2022 - JUNE 2023)
- Installation, con�guration, and maintenance of personal computers and servers. Troubleshooting and resolving software and hardware issues for users
- Technical support for o�ce staff, schools, and medical stations on technical issues
- Re�ll printer cartridges, replace with new toner, and perform inspection, diagnosis, and repair of printers when possible
- Conducted surveys for o�ce and factory projects, including planning and implementing camera systems, network cabling, and telephone lines
IT Support Specialist
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19 Review
X
★★★★★
Vạn Xuân • Developer
I always work with Muhammad. He is easy to chat with and deliver always.
L
★★★★★
Âu Lạc • Senior Developer
Muhammad did another great job for us and provided exactly what the customer needed.
