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Thăng Long
@thanglong
Developer
PHAM QUOC HUY
@huy4th
5.0
Developer
Customer Service
Problem Solving
Manual Quality Control (QC)
Data Analysis
Cam Le District, Da Nang City
Tham gia: 26/04/2025 9:20:21
Experienced Game Quality Control Executive with a demonstrated history of working in the gaming industry. Skilled in Quality Control, Data Analysis, and Planning.
Quá Trình Học Tập
HCMC Open University 2008
Bằng cấp: Business Management Bachelor
(Gpa: )
Kinh Nghiệm Làm Việc
IWINBACK INCORPORATION (October 2024 - April 2025)
- Making cold outbound calls to Customers and invite them to our service.
- Presenting Customers about promotions and benefits.
- Optimizing user acquisition and retention.
Remote - Call Center Agent
ASIASOFT CORPORATION (September 2020 - October 2024)
- Plan and execute all tasks involved in the game product release process...
- Manage the project's Profit and Loss (P&L) and project goals (KPIs)...
Product/Project Manager (PC/Mobile Games)
KAME STUDIO (March 2020 - September 2020)
- Manage and coordinate the activities of the Mobile Game Development Team...
- Collect and analyze customer requirements...
- Effective use of support tools for game development projects...
Project Manager (Mobile/H5 Games)
VEGA CORPORATION (2017 - March 2020)
- Managing and monitoring operation team...
- Game market researching and searching for potential games to publish...
- Planning release schedule and assigning tasks to team members...
Game Operation Team Leader (Mobile Game Publishing)
VNG CORPORATION (2015 - 2017)
- Managing and monitoring operation team...
- Game market researching and searching for potential games to publish...
- Planning release schedule and assigning tasks to team members...
Game Operation Team Leader (Mobile Game Publishing)
APPOTA CORPORATION (2014 - 2015)
- Modifying game content to make sure working well and suitable with Vietnam culture...
- Event supporting for Marketing department...
- Testing and quality controlling for mobile game’s version before released...
Game Mobile Operator
VNG CORPORATION (2012 - 2014)
- Playing games, building test plans, test cases and test reports...
- Quality controlling for mobile game’s version before released...
- Proposing new content, features, and fixes to the operation team...
Game Quality Control Executive
VNG CORPORATION (2005 - 2012)
- Receiving and resolving customer’s complaints via call, website, email or direct support...
- Evaluating workload by following and analyzing working time data...
- Evaluating quality of the call (attitude, process) by listening call record...
Customer Service Executive
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19 Review
X
★★★★★
Vạn Xuân • Developer
I always work with Muhammad. He is easy to chat with and deliver always.
L
★★★★★
Âu Lạc • Senior Developer
Muhammad did another great job for us and provided exactly what the customer needed.
