Tran Tuan Kiet

@kiettran180_20518
5.0
Developer
Comfortable in written and spoken English Comfortable with email and meetings Fast learner with strong analytical thinking, creative problem-solving, effective system management, and troubleshooting skills Proficient in Software Installation & Configuration
Tham gia: 11/02/2026 21:31:03
Motivated and fast-learning individual with 10 months of practical experience in software installation, configuration, and technical troubleshooting. Proven ability to support end-users, resolve incidents efficiently, and maintain high customer satisfaction levels. I’m eager to learn, highly adaptable, and guarantee strong commitment, reliability, and fast growth as I develop into a skilled Technical Support Engineer
Liên hệ

Quá Trình Học Tập

HANOI LAW UNIVERSITY - HLU 07/2024
Bằng cấp: Honors Program Senior Law student
(Gpa: 3.4)

Kinh Nghiệm Làm Việc

SOFTDREAMS TECHNOLOGY AND TRADING INVESTMENT JOINT STOCK COMPANY (10/2021 - 08/2022)
- Collaborated with cross-functional teams to execute system migration and customer onboarding processes, ensuring seamless data conversion and minimal operational disruption
- Installed, configured, and deployed specialized business applications within client environments, ensuring system compatibility, stability, and optimized performance
- Conducted in-depth troubleshooting and root cause analysis to resolve technical incidents, maintaining high system availability and service reliability
- Delivered remote technical assistance via UltraViewer, guiding end-users through software configuration, user setup, and issue resolution
- Managed 20+ support tickets daily while maintaining a 93% customer satisfaction rate
SOFTWARE SUPPORT ASSOCIATE
PHON TINH ENTERTAINMENT & MEDIA CULTURE COMPANY LIMITED (07/2024 - 12/2025)
- Managed end-to-end operational planning for multiple livestream channels, including scripting, execution strategy, and performance optimization
- Managed platform compliance risks by proactively detecting violations, coordinating with stakeholders, and implementing preventive measures to minimize disruptions
- Monitored performance metrics and operational KPIs, producing structured reports to support data-driven decision-making and process improvements
OPERATIONS EXECUTIVE

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