Le Hoang Long

@longlehoang1026_20520
5.0
Developer
SQL Server MySQL Python (NumPy, Pandas) SQL
Tham gia: 13/02/2026 16:23:57
Dedicated IT and education technology specialist with over 3 years of experience in customer service, technical support, and operations for SaaS and cloud-based solutions.
Liên hệ

Quá Trình Học Tập

Hanoi University Of Science And Technology - Troy Program 2022
Bằng cấp: Bachelor’s Degree
(Gpa: )

Kinh Nghiệm Làm Việc

IMAP EDUCATION & TRAINING JSC | DINOTECH project (Steam products) ( - )
- Conducted data analysis to provide actionable insights for various departments
- Utilized ERP system for resource planning and operational management
- Developed and standardized operational reporting systems
- Created comprehensive monthly reports using Power BI
- Improved class attendance rate by 15%
- Reduced technical support response time by 30%
- Standardized reporting processes
- Planned, organized, supervised, and evaluated the Recruitment and Training of Teacher and Teaching Assistant positions
- Monitored online classes and provided technical support to students and teachers
- Developed learning materials for programming courses
Operations Specialist
iTechWX Company Limited - Microsoft products (April 2024 - Present)
- Delivered customer support for Microsoft Intune
- Supported enterprise clients in cloud migration projects
- Handled 10-15 support cases daily with a high satisfaction rating
- Collaborated with cross-functional teams to resolve cases
- Promoted to CritSit Agent for outstanding performance
- Specialized in troubleshooting Intune deployment issues
- Utilized CRM systems to log and track support tickets
- Worked directly with Microsoft engineering teams
Customer Support - CritSit Agent

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