- Led IT infrastructure and Helpdesk services across local and regional offices.
- Supervised CRM, GSM, PBX, and internal network operations.
- Migrated corporate email systems to Microsoft Office 365.
- Managed server room operations, coordinated with vendors for maintenance and upgrades.
- Developed IT documentation, topologies, and knowledge base for internal systems.
- Implemented business continuity plans and ensured alignment with audit and IT compliance.
- Collaborated with APAC leadership, reporting directly to CEO and IT regional teams.