Thom Nguyen (Mrs.)

@thomnguyen2709_19327
5.0
Developer
Soft skill in communicating with Technical team Database SQL Windows & Linux System Operation Manual Application Testing
Hanoi, Vietnam Tham gia: 07/08/2025 11:28:58
Providing technical support and troubleshooting service for IT operations and systems.

Quá Trình Học Tập

Hanoi University
Bằng cấp: Bachelor of Information Technology
(Gpa: )

Kinh Nghiệm Làm Việc

Open Text Operation Bridge Management (Sep 2023 - Now)
- Providing technical support and troubleshooting service for Operation Bridge Manager
- Acting as the technical point of contact for customers
- Supporting customers in the process of installing, building key rules/policies, and deploying to monitor the system
- Performing troubleshooting analysis of technical support requests via phone, email, virtual session
Technical Support
IT Risk & Compliance - Techcombank (May 2023 - Aug 2023)
- Responsible for Change Management process of IT Change & Deployment
- Creating checklist for Technical team before raising Change tickets to QA Team
Quality Management Senior Officer
VP Bank (Aug 2022 - Apr 2023)
- Responsible for Change Management process of deployment for Online Banking & Core Banking system
- Monitoring Online banking systems
- Supporting Internal & client users for Online Banking operation
- Testing and reporting application bugs for Development team
- Operating the Production environment systems
System & Change Management Officer
Tek Experts (Mar 2016 - Jun 2021)
- Providing technical support and troubleshooting service for HP Operation Management for Windows and Linux, Operation Management Microsoft Dynamics 365 Fin&Ops
- Acting as the technical point of contact for customers
- Supporting customers in the process of installing, building key rules/policies, and deploying to monitor the system
- Performing troubleshooting analysis of technical support requests via phone, email, virtual session
Technical Support

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