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Mô Tả Công Việc
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Provide prompt and accurate feedback to customers.
- Ensure proper recording and closure of all issues.
- Follow the SLA for issues with respect to the severity.
Yêu Cầu Công Việc
- Excellent English proficiency
- Specific knowledge of System Center Operations Manager 2016 and subsequent versions – A plus, similar monitoring products.
- Specific Knowledge of System Center Service Manager 2016 and subsequent versions – a plus, similar ticketing products.
- Knowledge of System Center Orchestrator 2016 and subsequent versions – a plus, similar orchestration products.
- Specific Knowledge of System Center Virtual Machine Manager 2016 and subsequent versions – a plus, similar Machine Manager products.s
- Knowledge of Management Pack Technology, Overrides, Rules and Monitors.
- Experience with SQL administration/configuration including basic knowledge of TSQL syntaxis, WMI functionality and queries.
- Knowledge of Windows and Linux operating systems.
- Knowledge of Exchange, AD, DNS, DHCP, TCP/IP, Network and Azure.
- ITIL certification/MOF are pluses.
Hình thức
Full-Time
Quyền Lợi
- Salary package: $800 - $1300
- The salary package does not include wages for night shift work.
- Social and Health insurance follow Vietnamese Law
- Young & Dynamic Working Environment
- International Culture
- Interview process: 1st round (English & CS) - 2nd round (Technical)
- Working shift: 7:00–16:00, 15:00–24:00, 23:00–8:00
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