5 Associate Consultant/ Business Support Analyst (BSA)

Contract:           Fixed-Term
Company Overview

As a leading global technology solutions provider to the investment management industry, Confluence helps clients solve complex investment data challenges across the front, middle and back office. From innovative portfolio analytics to regulatory and financial reporting solutions, Confluence invests in the latest technology and data and in its team of industry experts to meet the evolving needs of asset managers and service providers. Headquartered in Pittsburgh, PA, Confluence services over 400 clients in 40 countries, with locations across Europe, North America, South Africa, Australia and Asia.

Role Description 

Seeking highly motivated individuals who can self-manage but also excel working within global professional service teams. Individuals need to be able to use critical problem-solving skills to define, execute, and drive solutions to completion. Individuals need to be able to adapt in a fast-paced environment whilst completing project deliverables across multiple client projects, on time and within budget. In addition, individuals that have a familiarity with computer science or fintech market knowledge are preferred. 

Primary Responsibilities

• Complete assigned tasks/projects and tickets (as applicable) on time and to the defined quality standards.  
• Learn and use the Confluence solutions, tools, and processes to meet the requirements of internal and external clients.  
• Collaborate with team members to ensure deliverables are met.  
• Participate in simple solution design, configuration, testing and documentation activities, as applicable.  
• Flexible work hours to support 24/7 client coverage. (Some positions may require a different working pattern).  
• Always communicate with stakeholders/partners in a competent and professional manner.  
• Ensure smooth and efficient post-implementation for all clients/products, with specific focus on Financial Reporting
• Communicate client satisfaction and plans to resolve any major outstanding issues to management
• Resolve client issues with Confluence software solutions
• Ensure that all client opportunities and issues are addressed in a timely manner
• Manage deployment of custom work and/or deliverables
• Demonstrate Subject Matter Expertise in one or more Confluence software solutions
• Other duties as assigned