Account Manager

The Account Manager is the liaison between Seadev and a portfolio of Seadev’s clients. The primary responsibilities of the Account Manager are to understand their clients’ needs (short-term and long-term), work with the Seadev project team as a representative of their clients’ interests, and to ensure Seadev delivers on their clients’ visions. The successful Account Manager will consistently deliver positive outcomes for their clients and build a long-term relationship between Seadev and their clients, such that clients’ accounts grow in contract value over time. The Account Manager will work with multiple teams and report directly to a Project Manager.
1. Manage client relationship:
- Earn and grow each client’s respect and confidence as a trusted advisor to their business.
- Acquire in-depth knowledge of each client’s business including key pain points, business drivers, performance indicators and industry trends
- Grow clients’ accounts at Seadev over time by monitoring clients’ business & projects, working closely with the service team to develop upsell opportunities
- Present Seadev’s decisions, recommendations, and products to a range of client audiences
- Ensure the timely and successful delivery of Seadev’s solutions according to clients’ needs and objectives
- Communicate clearly the progress and status of projects through monthly/quarterly meetings with clients
- Provide direction and training to clients on a variety of topics as assigned
2. Staff and Project Leadership:
- Work with the Project Manager on key project needs, budget and timeline expectations
- Create project briefs and strategic briefs