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Mô Tả Công Việc
- Identify and resolve application issues encountered by users.
- Perform upgrading of application software.
- Responsible to drive all technical and functional issues towards closure
- Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support.
- Assist in compiling data and material for presentations.
- Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
- Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.
- Co-ordinate and involve in SIT, UAT application testing.
- In charge and perform Software Release Management.
- Co-ordinate and work with customer on for software release and application release and testing.
- Deployment of patches in multiple environments and tracking the same.
- Perform troubleshooting and resolve Portal and application related incident based on SLA.
- Provide evidence, root cause, finding and resolution in the incident report.
- On 24 x 7 standby and be back in office as and when required.
- Require in depth support on ITSM based on Jira Platform.
- Support on business application. (Training will be provided on business application)
Yêu Cầu Công Việc
- Identify and resolve application issues encountered by users.
- Perform upgrading of application software.
- Responsible to drive all technical and functional issues towards closure
- Perform diagnosis, investigation, resolution, coordination with business, application owners, and infrastructure support.
- Assist in compiling data and material for presentations.
- Interface with other technical support personnel, engineering and product management to escalate and resolve issues.
- Conduct feedback from users. Evaluate and perform changes as a form of continuous improvement.
- Co-ordinate and involve in SIT, UAT application testing.
- In charge and perform Software Release Management.
- Co-ordinate and work with customer on for software release and application release and testing.
- Deployment of patches in multiple environments and tracking the same.
- Perform troubleshooting and resolve Portal and application related incident based on SLA.
- Provide evidence, root cause, finding and resolution in the incident report.
- On 24 x 7 standby and be back in office as and when required.
- Require in depth support on ITSM based on Jira Platform.
- Support on business application. (Training will be provided on business application)
Hình thức
Full-Time
Mức lương
Thỏa thuận
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