Application Engineer (MySQL/IT Support/System Engineer)

JOB PURPOSE :
Work in technical supporting roles, main purposes of this role are:
- Involve in Project team as technical part for integration
- Provide 1st level technical support toward requests, issues or problems that are reported by users.
- Analyse and be able to develop, customize & maintain printouts & analysis reports.
- Participate to system development projects according to assigned role.
- Ready to travel

KEY ACTIVITIES:
1. Rolling out application:
- Involve in all stage of project: prepare test environment, support to test and support to rolling out.
- Onside implementing system (D365, DH App, and others as requested)
- Support to install and configure system
- Document all technical needed to able to roll out in next factories quickly and safety.
2. Technical support
- Working with supplier to build integration base on direction of project team and assure it work as expected.
- Work together with functional to solve technical issues and data related to integration between inside DH App or with ERP.
- Configure integration if new request
- Support to install and configure applications (Databases, execute files, configuration related to systems)
- Prepare and execute plan of backup solution of De Heus Application
- Support to prepare Recovery procedure including database, execute files, docker, windows and configuration need.
3. Develop and maintain reports/printouts
- Support to analyse and develop/modify all printouts in De Heus Application
- Support to roll out reports or printouts to factories and end-users
- Querying and database programming (triggers, procedures, functions)
- Creating reports with Reporting Services, Crystal Report)
4. Enhance system:
- Support to enhance performance of system (enhance query performance in query, and configuration of SQL Server, Docker, and Windows)