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Mô Tả Công Việc
Job Description
– Tickets handling: contact users to understand, simulate and analyze their problems/errors to identify the root cause and provide the guidance to solve the incident
– Capitalize & document new knowledges/best practices in the proper support. Be in charge as well about organizing in a dedicated library and inform the team
– Involve in implementation of new business applications/features to update and transfer new features to users: produce related documentations & contact users to present them, be an active contact point to answer the needs of users and alert leader/manager when the problem becomes critical and recurrent
– Ensure the quality of the provided services through regular survey: collect feedbacks, analyze points to be improved and suggest relative actions
– Analyze data from systems and produce technical/business reports to share information with leader/manager and FR/MR team to highlight the contribution of the team
– Depending on the integration of the candidate, you will eventually be in charge of organizing trainings for user: produce training material, provide training on assigned scope of work
Yêu Cầu Công Việc
– At least 3 years experiences in providing application support/ consulting to users in a customer focused environment
– Fluent in French and English is mandatory
– Experienced in SAP system (FICO module), Salesforce, Microsoft 365 suite (such as SharePoint, OneDrive, Teams, …) or other ERP system is a big advantage
– Experience of analyzing and documenting user need and requirements
– Motivation, responsiveness, interpersonal, analytical
– Sense of service and customer orientation
– Someone who has a sense for training using digital tools is a plus
General Skills
– Rigorous, concerned for the quality
– Can-do attitude
– Methodical/ Organized
– Team and collaborative spirit
– Good interpersonal skill
Hình thức
Quyền Lợi
Professional, Open-minded and Creative Environment:
- International, friendly, proactive, supportive workplace
- Great teamwork with Agile mindset
- Fostering mutual respect and understanding
- Strong sharing culture to improve individual development
Individual Development:
- Extensive training and in-depth knowledge sharing sessions
- Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…)
- Individual empowerment
Special Care for Employee:
- Work from home 2 days/ week
- Laptop and external monitor for your work
- 100% salary on probationary period
- Up to 2-month performance bonus
- 15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3-year working)
- Annual health check-up and premium health insurance for employee
- Various attractive teambuilding activities and company trip
- Sport, personal activity sponsors
