Application Support Engineer (C#/Azure/AWS cloud)

Tekcent is an award-winning digital solutions company with a strong in-house team of technology professionals that helps customers to connect their digital experiences. We architect, build and deliver modern solutions in Web, Mobile and IoT using Business Intelligence and Cloud technologies to provide software that meets demanding business goals.

We are experienced in building results-driven and mission critical software solutions for some of Asia’s largest corporate clients. Our working culture is to build and nurture a professional environment that empowers the employees to achieve personal career goals and professional excellence.

We are looking for Application Support Engineer position.

Responsibilities: 

• Working as a level 1 application support engineer.
• Troubleshoot basic technical issues and provide prompt resolution to customer inquiries.
• Monitor and maintain the health and performance of our applications
• Collaborate with development and engineering teams to identify and resolve issues
• Contact customers to get approval for technical requests
• Create and maintain documentation for supported applications
• Communicate with customers via phone, email, and online chat to provide support and resolve issues
• Identify and escalate issues that cannot be resolved in a timely manner
• Provide support for critical issues based on Standard Business Hours

Working location: 27B Nguyen Dinh Chieu, Da Kao Ward, District 1, HCMC (work at the office)

Working time: 9:00 AM – 6:00 PM from Monday to Friday