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Mô Tả Công Việc
YOUR JOB RESPONSIBILITIES• Traction of issues through Internal System.• Escalation of issues to the IT team for timely solution.• Management of caseload.• Frequent updates on pending issues/cases.• Traction of aging case.• Daily/weekly reports to line manager.• Provision of documentation, IT assets management.• Work closely with Business / Product / Tech to resolve issues from end-user.
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Yêu Cầu Công Việc
YOUR SKILLS & EXPERIENCE• Bachelor’s Degree in Computer, telecommunications or related field preferred, ITIL certificate as a plus• 2+ years of experience in IT Operations/Service Desk/ IT Support/Window/MacOS• Fluent in English• Managed a diverse and complex scope of support issues directly related to the use, support, implementation, and delivery of IT services• Excellent analytical and problem-solving skills. Have a professional attitude and deal with customers from all levels of the organization and work well in a team environment.• Identify the potential issues and escalate to relevant tech teams to prevent them.• Ability to communicate incident status accurately and concisely.• Effectively interact with various teams to provide solutions to complex technical issues.• Able to work under pressure and keep calm in crises.• Ability to work independently with minimal supervision.• Ability to explain technical concepts to non-technical users.• Share best practices with other team members to enhance the quality and efficiency of support services.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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