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Mô Tả Công Việc
Main Responsibilities
1. Technical services & Responsiveness
- Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
- Effective Communication & Collaboration
- Identify the right resource to collaborate with to work toward the final solutions.
- Collaborate with cross-group peers both proactively and reactively.
2. Operational Precision
- Use appropriate documentation and utilization and / or labor tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
- Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.
3. Training & Readiness
- Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
- Implement your development plan, actively seek development opportunities, and complete all scheduled training.
- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
- Make effective technical presentations, both internal and external.
Yêu Cầu Công Việc
Main Responsibilities
1. Technical services & Responsiveness
- Drive the communication with the customer to deliver desired solutions in response to customers’ concerns.
- Effective Communication & Collaboration
- Identify the right resource to collaborate with to work toward the final solutions.
- Collaborate with cross-group peers both proactively and reactively.
2. Operational Precision
- Use appropriate documentation and utilization and / or labor tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
- Specific measurements include achieving the CPE team goals, time to resolution or escalation, enabling a response time similar to competitors, maintaining technical skills through completion of ongoing readiness and new Azure technology training.
3. Training & Readiness
- Work with your manager, as appropriate to assess your own core competencies and identify current knowledge deficiencies /training needs, as well as potential future needs.
- Implement your development plan, actively seek development opportunities, and complete all scheduled training.
- Meet with your manager to assess and adjust the plan as needed to match mid- and long-term career plans.
- Make effective technical presentations, both internal and external.
Hình thức
Full-Time
Mức lương
Thỏa thuận
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