[Banking - Phu Nhuan] IT Helpdesk/ IT Service Desk

Talentnet Corporation Hồ Chí Minh

Địa chỉ làm việc: 6th floor, Star Building, 33 Mac Dinh Chi St., District 1, Ho Chi Minh city, Vietnam

Hết hạn ngày: 03/09/2023

ID: job253931

Mô Tả Công Việc

Position: IT Helpdesk – HSBC Vietnam

Working place: Centre Point, Nguyễn Văn Trỗi, Phú Nhuận Dist, HCMC.

Working time: Monday – Friday (8.30am – 5.30pm)

1. Main tasks:

The ITO Service Desk job is responsible for providing IT ( Information Technology ) support and assistance to the bank-wide They interact with staff by phone or in-person to resolve their computer problems related to software and hardware issues to help them get back up running smoothly again. ITO Service Desk will provide the End User Serice support that enable prodiving the Information Technology supporting to end-user by across the bank.

This role will carry out some or all of the following activities that related to End User Support services, including Information Technology that are using at the bank ( Laptop, Desktop, PC, VDI, ATM, Printer )

· Serve as the first contact with customers who need technical assistance via the phone or email

· Perform troubleshooting using different diagnostic techniques

· Troubleshoot, diagnose, and resolve technical hardware and/or software issues

· Provide quick resolution and excellent customer service

· Redirect unresolved issues to the next level of support personnel

· Provide needed information on IT products or services

· Keep record of problems and their resolution

· Follow-up with staff

· Provide feedback on processes and make recommendations on areas to improve

· Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

1. Requirements:

· Graduated in Information Technology or Computer Major (Open for Freshers or candidates with less than 1 year experience)

· Knowledge or familiar with Windows OS, Linux OS is plus point

· Knowledge about Network

· A technical, logical thought process with Problem-solving skills & Team work spirit

· An ability to stick to strict deadlines

· An ability to prioritise and delegate

2. Benefits:

· Salary: 12,000,000 VND gross

· 13th month salary bonus.

· 100% salary in 2-month probation period.

· Full insurance package as required by the Law.

· Sign contract with Talentnet.

Xem toàn bộ Yêu Cầu Công Việc

Hình thức

Full-Time

Mức lương

Thỏa thuận

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10.7763897
Địa chỉ làm việc 6th floor, Star Building, 33 Mac Dinh Chi St., District 1, Ho Chi Minh city, Vietnam
Ngày đăng tuyển 03/06/2023
Vị trí Middle
Ngành nghề Software Engineer
Loại công việc Full-Time
Nhà tuyển dụng Talentnet Corporation
LIÊN HỆ HR Dept
Email: [email protected]
ĐT: 02862914188

Since it was formed in late 2007 from the Human Resource Services team of PricewaterhouseCoopers, Talentnet has grown significantly to become a well-respected and professional strategic human resources consulting firm. With nearly 100 staff in offices in Ho Chi Minh City and Hanoi, and plans to grow further in 2013, the corporation is now a market leader in Vietnam.

We work with a wide range of businesses, including multi - national, joint venture companies and joint-stock companies, large Vietnamese corporations.....

Our current services include:

Executive Search - Executive search services for local and international organizations, provided by our experienced consultants with specialist knowledge of either your industry or your profession.
Human Resource Advisory Service – Consultancy to enhance the effectiveness of your HR policies and practices and assist you with change management. We can help you with Organization Restructuring, Salary Structure Reviews, Performance Management, Competency Frameworks, Assessment Centres, Succession Planning, as well as a number of other human capital challenges and initiatives.

Payroll and Human Resource Outsourcing – Being partner of ADP Streamline with over 60 years' experience and AAA rated, we manage the payroll operation effectively (including Personal Income Tax, Compulsory Insurance and other statutory requirements), sort out issues of headcount limitation and provide contractors for Projects and Events or replacements for staff on maternity leave.

Mercer Remuneration Surveys and HR Consulting – As a representative of Mercer in Vietnam, we provide compensation & benefit surveys and HR consulting services such as position evaluation, salary structure design, salary benchmarking, benefits benchmarking.

Our featured clients:

HSBC, Adidas, Pepsi, Coca-Cola, Unilever, Nokia, Vina Capital, ANZ, Akzo Nobel, Abbott, BAT, Dutch Lady, Prudential, Nestle, DKSH, Shiseido, Mercedes – Benz, Nutifood, Ace Life, Baker Hughes, BlueScope Steel, BP Exploration Operating, Chevron, Citibank, Coca Cola, Det Norske Veritas, Estee Lauder, FV Hospital, GlaxoSmithKline, HP, Ikea, Kimberly Clark, KPMG, Kuehne & Nagel, Lafarge, Liberty Mutual, Metro Cash & Carry, OCBC, Kao Vietnam, PV Drilling, Pfizer, Phillip Morris, Shell Vietnam, Tetra Pak, Masan food, Petro Vietnam, BIDV ......