[Best Western Hạ Long] IT Manager

1. Ensures that the hotel’s computer system both hardware and software are fully accounted for, properly maintained and reliable

2. Draws DIRECTOR OF FINANCE procedures to ensure that any problems encountered in software and hardware are addressed immediately

3. Ensures the physical and logical security of IT system

4. Defines and keeps updated written incident management policies and procedures where action to be taken, persons to be contacted in case of incident are clearly mentioned.

5. Attends to any problems encountered in software and hardware by all departments in the most diligent manner and keeps track of such incidents and the way they have been solved.

6. Performs routine system setups as may be required by software and/or programs such as regular update of anti-virus programs

7. Strictly performs daily/monthly back up procedures, ensures the successful completion of the process and the safeguard of the backup tapes.

8. Assists any departments of the hotel in formulating their IT material requirements and provide adequate solutions to their needs

9. Provides regular training on IT security and ensure that all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures strictly followed by all employees.

10. Performs regular computer audits in the search of un-authorized programs, improper setup or loophole in the security setup.

11. Develops sound relationships with IT and maintenance providers

12. Works closely with any departments of the hotel.

13. To be ready and responsible when assigned to perform any other duties as designated by management.