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Mô Tả Công Việc
Working location: Factory D2.02, D2.03, D2.04, D2.05 Lot C-7-CN, Road N17, Bau Bang Industrial Park Expansion, Lai Uyen Town, Bau Bang District, Binh Duong Province, VietnamShuttle bus service will be provided. Candidates living in Binh Duong near the plant are preferred.POSITION SUMMARY (Objective/Purpose of Position):Provides fast and useful assistance for all computer applications and systems, responsible for application and hardware installation and maintenance for branch 0982.Major Actions and Support Actions1. Serve as a local point of contact for end users seeking technical assistance2. Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules3. Provide step-by-step training for end users and document internal procedures4. Direct significant, unresolved, or recurring issues to the next level of support personnel5. Provide accurate information and technical assistance support on IT products, services, software, and hardware6. Log all service interactions and their resolutions7. Pass on any feedback or suggestions by end users to the appropriate internal team8. Stay current with system information, changes, and updates9. Assist the IT team in other duties as deemed necessary10. Travel between area facilities to support locations within the region
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Yêu Cầu Công Việc
Educational requirements, Certifications: • Bachelor’s degree in computer science or relevant majors• Proficiency in EnglishExperience:1-2 + years of experience in an IT Professional support role, with a focus on researching, analyzing, and interpreting system infrastructure and application problemsKNOWLEDGE, SKILLS AND ABILITY:(List the MINIMUM knowledge, skills and ability required to perform the essential functions of the position):• Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products• Ability to diagnose and resolve technical issues without direct supervision• Experience with Endpoint Central and ServiceNow a plus• Proficiency in English• Customer-oriented and ability to stay calm under pressure• Strong communication and organizational skills• Must have the ability to adapt quickly• Keen attention to detail, memory of patterns, and interest in problem solving• Ability to lift up to 45 lbs.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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