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Mô Tả Công Việc
- Second-level support and resolution of accounting system's related user queries/requests/issues (service request tickets) in a timely fashion.
- Maintaining ongoing support documentation in Support Wiki.
- Working with first, and third-level support and end users to resolve service request tickets in a timely manner.
- Meeting service level agreement (SLA) commitments defined for the service request tickets.
- Compiling and providing issues trends and SLA met/missed statistics.
- Providing Recommendations for fixes/improvements to accounting systems to reduce incidents and promote efficiency
Yêu Cầu Công Việc
- Good at English (including verbal, writing and reading comprehensive technical documentation)
- Have the logic/smart thingking, be trained for non-IT members.
-Nice to have:
- Have experience with SQL queries.
- A knowledge of investments and financial instruments would be beneficial to this role.
- Experience with Jira, Confluence, and ServiceNow. Microsoft Office - basic knowledge and experience required. Strong knowledge and working experience are advantageous.
- Knowledge of basic Linux/Unix command line language.
- Ability to read and understand C++ programming code.
- Ability to read and understand SQL written functions and procedures.
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Quyền Lợi
- Salary: Up To 30M.
- Package: at least 13 months/ year. Review twice per year.
- Bonus: Tet bonus, project bonus, holiday bonus, HR referral bonus...
- Allowance for Certificate of Japanese (JLPT from N3) and English (IELTS from 6.0) at the request of the Head of Department.
- Seniority allowance (working time from 2 years or more).
- Participate in learning and training activities inside and outside the company, accumulate learning points, and develop G-Points on the company's management system.
- Leave Saturday, Sunday + 12 days of leave/year
- Clubs and many cultural - sports - art activities sponsored or supported by the company (For example: Football, table tennis, badminton, swimming, music, English, games... )
- Ensure health: Periodic health check, support to buy high quality health insurance...
- Join the Rikkei Care Health Insurance Plan.
- Mental comfort: Playing music on demand every day, fresh fruit, team building activities... Going out near and far everywhere.
- Opportunity to work abroad and travel around
