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Mô Tả Công Việc
You will:• Reviews issues and contacts customers to understand issues via email/audio call.• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolves or escalates multiple and varied customer issues. Documents technical work and research.• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
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Yêu Cầu Công Việc
OUR IDEAL CANDIDATES:• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)• Can understand English technical document, and have basic English conversation skills• Willing to work during Tet and holidays (with a salary up to four times the normal rate)• Customer service mindsetWHY US?· Competitive salary· Salary at 100% during the probationary period · 90% contribution of the gross salary to social insurance · 20 days leave (12 days of annual leave and 8 days of sick leave) · Training will be offered · Full working equipment will be provided Annual Health Checkup · Activities: Birthday party, Employee engagement activities.OTHERS:· Working time: 7:00 AM – 4:00 PM, 5 shifts/week· Working location: VISTA Building, 19 Tan Cang St., Ward 25, Binh Thanh Dist., HCM City.
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Hình thức
Full-time
Mức lương
Thỏa thuận
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