Customer Support (Japanese Speaking - Training Offered)

You will:• Reviews issues and contacts customers to understand issues.• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolves or escalates multiple and varied customer issues. Documents technical work and research.• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.• Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Provides feedback to improve products to more senior engineers or technical advisors.• Identifies potential defects and escalates to more senior engineers to resolve.• Provides feedback on how to improve automated tools.