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Mô Tả Công Việc
- 日本国内のお客様からのチャット・メール・電話対応 (Responding to chat/ email/ phone call correspondence from customers in Japan)
- お客さまからのサービス料金のお手続きやお支払い状況のフォローアップをサポート (Support to follow up the process and payment status of service fees from customers)
- 支払請求フォームの作成と顧客へのメール送信のサポート (Support to create payment request form and send email to customer)
- システムの機能を深く理解することで、勤怠システムなどDrJOYサービスの統合時に顧客をサポートする (Support customers during integration of Dr.JOY services such as attendance systems etc. via deep understanding of the system’s functionality)
- 日本のお客様をサポートするその他の仕事 (Other jobs to support customers in Japan)
Yêu Cầu Công Việc
- [持つ必要があります] [Must have] (JLPT N1の証明書を持つ強力な日本語能力) Strong Japanese proficiency with a certificate of JLPT N1
- 書面と口頭の両方での優れたコミュニケーションスキル (Good communication skills in both written & verbal)
- 問題解決スキル、分析スキル、顧客の懸念に対して実用的なソリューションを提供する優れた能力。(Problem solving skills, analytical skills, good ability to provide practical solutions to customer’s concerns.)
- 高い責任感とプロ意識 (High sense of responsibility & professionalism)
- 高圧下で働く能力 (Ability to work under high pressure_
- [あった方がよい] [Nice to have]
- 1年以上の日本への留学経験または就労経験 (Experience studying or working in Japan for at least 1 year)
- 日本のお客様に対する営業、接客、コンサルタント等の実務経験 (Working experience as sales, customer service, consultant etc. toward Japanese customers)
Hình thức
Full-Time
Quyền Lợi
Phúc lợi dành cho bạn
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Salary review 2 times/year. Tet bonus, Performance bonus up to 3 monthly salary.
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Lunch allowance, 24/7 premium health care
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Various company clubs: Yoga, Badminton etc.
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Opportunity to improve Japanese skills through working directly with Japanese customers and internal advanced Japanese courses
Mức lương
Thỏa thuận
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