Data Support (Fluent in English)

We are seeking a highly motivated and customer-focused Software & Data Support Specialist who is fluent in English to join our rapidly growing team. In this role, you will be responsible for providing exceptional customer support for our software products, ensuring that all inquiries and issues are resolved in a timely and professional manner. You will be the primary point of contact for our Australian customers and will work closely with our development team to ensure that issues are resolved quickly and efficiently.

Duties:

• Provide technical support and excellent customer service to our Australian customers via phone and email in a timely and professional manner
• Troubleshoot software issues and work with customers to resolve them
• Escalate issues to the development team as needed
• Document and track customer issues and resolutions
• Provide training to customers on how to use our software products
• Work with the development team to identify and resolve recurring issues
• Collaborate with other departments to ensure that customer needs are met
• Participate in customer service initiatives to improve customer satisfaction