Director of IT

Position Summary

The Director of Information Technology (IT) is responsible for managing the IT operations. Through dynamic and engaging leadership skills this position is responsible to establish and maintain the operational standards to meet and exceed the expectations of a diverse group of stakeholders, the company management and local regulatory authorities. Direct System operations including system maintenance, implementation, staff hiring and performance review and all other aspects of day to day department operations. Oversee the needs of the user community including holding periodic meetings with department heads to review critical operation concerns, system needs and strategic planning for the property.

Responsibilities

• To translate the Business requirements, Hotel strategies, into short, medium and long term IT strategic plans within the hotel.
• Determine the minimum IT standards for the hotel ensuring optimum levels of performance and advise on economical methods of achieving these.
• Review all proposals for expenditure including Capital Expenditure and operational financing in respect of Information Technology projects for the hotel and ensure all such approved projects are successfully implemented to ensure maximum return on investment.
• Constantly review and recommend IT solutions for the hotels options.
• Review and advise on all IT contracts and where required ensure all vendors meet contractual requirements.
• Ensure a Global High Speed Internet facility for the hotel that will develop and grow with both the needs of the hotel and our guest expectations.
• To maintain and implement systems to ensure the security of all intellectual data of the hotel. Ensure adequate Firewalls and any other appropriate security mechanisms, and ensure these are maintained to standards considered appropriate for the protection of the hotel or our business partners.
• Constantly monitor all IT systems and advise hotel Associates with appropriate steps to take with any IT External System attacks. This would include ensuring all Virus checking and Firewall Systems meet The Grand Ho Tram Strip minimum standards.

Technical

• To have a broad understanding of the use, support and education of Desktop Operating systems to include; Windows, Mac, iOS, Android and ensure familiarity with the standard desktop application MS Office.
• To have a broad understanding of the use, support and education of Network Infrastructures to include WAN, LAN, Wireless design and be sufficiently proficient to ensure the hotels IT requirements are met when dealing with third party vendors on this topic.
• To have a broad understanding of the use, support and education of relational databases: SQL, Oracle and MySQl.
• Have a working knowledge of IT Service Management and Helpdesk management and establish a Help network within the hotel as required.
• Have and maintain a strong working knowledge of Telecommunications to include Voice, Data, PABX functions and any existing or future call center IT requirements.
• Have and maintain a strong working knowledge of Group-ware to include Microsoft Exchange.
• Have the ability to develop and maintain IT standards and procedures for all IT related matters for the hotel in coordination with The Grand Ho Tram Strip standards.
• Have the ability to develop IT project management methodologies and effectively communicate these to both hotel Associates and third party vendors alike.
• Have a working knowledge of Remote Access technologies.
• Have a working knowledge of hospitality business applications including Cenium and other core The Grand Ho Tram Strip solutions including System Functionality, Interface capability, System Configuration, Installation and Training of the systems.