Mô Tả Công Việc
Key objective:Supporting business team to deliver successfully through & Safeguarding the digital system execution to secure cross-functional coordination on:1. Digital platform readiness & user services2. System’s data maintenance & quality processing 3. System service/system smooth delivery & improvement Job responsibility:1. Set up & maintain master data:Specifically for Distributor Management System (DMS) but not limited to:a. Core master data:- Master data (DT information/salesmen information/ route..).- Inventory matching/ discrepancies reconciliation.b. Promotion:- Upload approved promotions/amend promotion mechanism where arisen- Cross-check ordering vs mechanism/Lexia control/reconciliation- Monthly setup promotions/claims as per Commercial team’s requestc. System Account: Handheld (HH) device installation, password reset.2. System troubleshooting, testing, and traininga. Troubleshooting:- Act as 1st contact point for receiving, and responding to queries/requests/issues reported by system users.- Escalate requests/issues to IT global and vendor, support them with needed information to perform their investigation, and ensure permanent solution or temporary workaround to meet pre-defined SLA.b. System testing:- Verify all system features deployed with real business scenarios before going LIVE to avoid system disruption and ensure data integrity.- Incorporate with vendors to provide an accurate user guide to end users.- Conduct per-request/periodical training activities to system users.3. Others, but not limited to,a. Project-based tasksb. Assignments by Line Manager where appropriate
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Yêu Cầu Công Việc
- Education: bachelor's degree in IT, Business or related areas.- Experience: 2+ years of experience in FMCG-related commercial system support (Distributor Management System) or master data positions.- Skills & Knowledge: + Fundamental database skills, processing data in MS Excel.+ Familiar with request/incident management systems: Jira, and ServiceNow is a plus.+ Familiar with software development cycle is a plus.+ Able to communicate in both Vietnamese and English+ Well-organised, careful, and detail-oriented.
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Hình thức
Full-Time
Mức lương
Thỏa thuận
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