Engineer, Network

Duties may include but not limited to:

 Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams

 Respond to and resolve network issues within the timeframe of severity level agreements

 Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the production environment

 Take initiative to proactively discover potential network impacts

 Deploy and document changes in accordance with problem and change management process

 Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption

 Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity

 Perform on-going management of network installation and upgrade projects and maintain deployment schedules

 Continually review the network and practices looking for opportunities to enhance network functionality, performance and reliability

 Prepare network equipment for deployment by loading appropriate software and configuration setting according to pre-engineered design templates

 Assemble required equipment, cables, adapters, etc. and arrange delivery to site for installation

 Contribute to the development of network documentation, including diagrams, standards, specifications and operating procedures

 Provide ongoing troubleshooting, support, and maintenance of network and systems, including 24/7 on call coverage as required