Frontend Developer (Customer Support Leader, Remote)

Boost Commerce Ho Chi Minh - Ha Noi

Địa chỉ làm việc: Level 46, Bitexco Financial Tower, 2 Hai Trieu Street, Ben Nghe Ward, District 1, Ho Chi Minh

Hết hạn ngày: 08/12/2023

ID: job266283

Mô Tả Công Việc

Lead, mentor and train Technical Support team, fostering a collaborative and high-performance work environment.
Coordinate work schedules, assignments, and workload distribution to ensure efficient and effective support coverage.
Oversee the resolution of complex technical issues related to technical, ensuring timely and accurate troubleshooting and problem-solving.
Act as an escalation point for challenging customer inquiries, providing expert-level assistance and guidance to resolve issues promptly.
Collaborate with cross-functional teams to identify, discuss improvements and resolve customer issues.
Continuously monitor customer feedback and support metrics to identify areas for improvement and implement proactive measures to enhance the overall customer experience.
Handle tickets to support customers.

Xem toàn bộ Mô Tả Công Việc

Strong Technical background in Computer Science, Software Engineering, or a related technical field preferred.
At least 1+ years of leader/project manager experience in a software company.
Strong expertise in frontend technologies such as HTML, CSS, JavaScript.
Ability to communicate effectively with customers.
Good English reading and writing skills, able to communicate in English.
Good at problem-solving and debugging skills.
Good logical thinking.
Team management and performance management skills.

Xem toàn bộ Yêu Cầu Công Việc

Remote

100% remote culture. Live and work from wherever you feel happiest.
Year-end Bonus based on your performance.
Offers allowance for any classes supporting the physical and mental health of employees, such as gyms, fitness, yoga, dancing, vocal, etc.
Day-off: 14 days/year and Vietnam holidays.
MacBook provided after probation.
Online Meet-ups: Weekly Happy Hour, Weekly Monday Funday, Internal Mini Games and Contests, Virtual Online Parties, etc.
Offline Meet-ups: All team Co-work, Monthly Meet-ups, Year-End Parties, etc.
Boost Company Trips.
Technical and general workshops in the company.
Free online learning and reimbursements for selected courses.
Bao Viet Premium Health Care Insurance (after 3 months in the role).
Annual health check-up at Premium Clinics.
Great chance to improve your expertise/skills and English communication via international exposure.
Get support and work with talented and friendly members.

Thỏa thuận

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10.862889
Địa chỉ làm việc Level 46, Bitexco Financial Tower, 2 Hai Trieu Street, Ben Nghe Ward, District 1, Ho Chi Minh
Ngày đăng tuyển 08/09/2023
Vị trí Leader
Ngành nghề Developer
Loại công việc Remote
Nhà tuyển dụng Boost Commerce
LIÊN HỆ Boost Commerce
Email: [email protected]

Boost Commerce is a leading fully-remote team of Shopify experts that place customers' growth and trust on top. At Boost, we ensure a diverse and inclusive workplace where we learn from each other and contribute with great care. We welcome people of different backgrounds, experiences, abilities, perspectives, and especially locations. As Boosters, we are fervent believers in the philosophy that people should be able to live anywhere they want - and work from anywhere they can. Though spreading in 5 countries and 11 cities, together we create an environment that values flexibility, autonomy, and trust.
Our Product Filter & Search is a leading site search and navigation solution in Shopify, used by +13,000 merchants worldwide to grow sales and elevate their search solution. Only Boost Product Filter & Search offers a secure, enterprise-grade quality for both SMB and Shopify Plus stores that can scale with leading B2C brands in the world. It enables shoppers to find their desired products in milliseconds, without any hassle.