[Highly Urgent] IT Support/ IT Helpdesk ~20M

The IT Helpdesk Support Specialist will be responsible for providing technical support and troubleshooting assistance to end-users, both onsite and remote, with a focus on Active Directory (AD), Single Sign-On (SSO), Azure, and on-prem AD system related issues. The ideal candidate will have excellent communication skills, strong technical knowledge of AD, SSO, Azure, and on-prem AD systems, and a passion for delivering exceptional customer service.

• Responding to and resolving helpdesk tickets related to AD, SSO, Azure, and on-prem AD systems issues in a timely and efficient manner.
• Providing end-user support for desktops, laptops, mobile devices, and other peripherals.
• Configuring and maintaining user accounts, security groups, and group policies in Active Directory.
• Troubleshooting issues related to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) solutions.
• Administering and maintaining cloud services and applications hosted in Azure.
• Configuring and supporting on-prem AD systems, including domain controllers, DNS, DHCP, and file servers.
• Configuring and supporting remote access solutions such as VPN, Remote Desktop, and Citrix.
• Providing assistance with software installations, upgrades, and patches.
• Collaborating with other IT teams to identify and resolve complex issues.
• Maintaining accurate documentation and following established processes and procedures.