IT Application Support (PL/SQL)

1. Enterprise application monitoring and support• Monitor and do health check to ensure applications are in good status.• Support applications to ensure timely fix when having issue.• Co-work with other stakeholders with effective communication for effective application support, application/system optimization and continuous application/system enhancement. • Support Application Support Manager to investigate and give out feasible solutions on cost and time manner to ensure applications are timely up-to-date.• Continuously update knowledge on the company business processes, system workflows and application manual.• Join Application development team to analyze business, develop and customize existing applications/systems when necessary. 2. Application quality assurance• Ensure quality assurance for all applications delivered by both external and internal Application Development teams. • Proactively assist users on testing systems/applications and follow up with timely delivery.• Manage system documents (user manuals, troubleshooting, system design) to ensure these documents are always up to date with the latest versions from enhancements or bug fixes.