IT Application Support/ System Support

Job Summary

The Job holder plays a role to support lending core system for daily operation. He/she is responsible for analyzing the business requirements, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth core system operation.

Key Roles & Responsibilities

* In charge of analyzing and preparing business and system requirements for the IT Credit-Card Core system
* Ensuring proper due diligence and gap analysis is done for application implementation against the business requirements
* Working cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.
* Providing system/application support for end user and know-how supports to internal teams.
* Managing and leveraging between end user’s expectation and the base lined business requirements
* Supporting User Acceptance Test for the project sign off.
* Project-management to implement of major applications including Lending Core system enhancement, CRM, data mining (reporting and data extraction), credit scoring, and MIS when needed.