IT Application Support/ System Support

Job Summary
The Job holder plays a role to support lending core system for daily operation. He/she is responsible for analyzing the business requirements, understanding IT systems/ applications and communicating with internal/external stakeholder to ensure the smooth core system operation.
Key Roles & Responsibilities
In charge of analyzing and preparing business and system requirements for the IT Credit-Card Core system
Ensuring proper due diligence and gap analysis is done for application implementation against the business requirements
Working cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.
Providing system/application support for end user and know-how supports to internal teams.
Managing and leveraging between end user’s expectation and the base lined business requirements
Supporting User Acceptance Test for the project sign off.
Project-management to implement of major applications including Lending Core system enhancement, CRM, data mining (reporting and data extraction), credit scoring, and MIS when needed.