IT Executive

• Diagnose, troubleshoot, and resolve hardware, software and network problems, replacing defective components when necessary

• Provide hands-on and remote support to end users for computer, server, printer, software & telecom needs.

• Hands-on administration of database environments including database servers, database instances, and access methods and data services including monitoring, management, security, performance, analysis, and quality assurance.

• Hands-on administration of network environment to ensure network security and availability for all system users, data, etc….

• Perform server (virtual and physical) and computer configuration, including the install of OS and all required software, drives, memory and other necessary components

• Perform scheduling of system updates and back up routines

• Perform data retrieval functions when necessary

• Manage Active Directory, Group Policy and Exchange environments, performing adds/moves/changes/deletions

• Maintain telecommunications equipment including light cabling and provide technical guidance as needed.

• Actively review reports of computer, server and peripheral equipment performance, malfunction, and maintenance to determine impact and address problems.

• Provide support in the selection and procurement of software programs and hardware.

• Consult with management to analyze computer system needs for information and functional operations, to determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.

• Recommend plans for system and network upgrades.

• Develops, maintains, and test disaster recovery plans.

• Escalates problems as appropriate..

• 24x7 on-call responsibilities.