IT Helpdesk

Grant Thornton (Vietnam) Limited is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Business Process Solution services. We have a professional team of 12 Partners and more than 380 professional staffs in offices located in Hanoi and Ho Chi Minh City.In order to meet the demand of our growing practices, we are looking for a qualified candidate to fill in a position of IT Helpdesk of our Hanoi office. Detailed tasks of and required qualifications for this position are as follows:Duties and Responsibilities• Provide technical support to end-users via phone, email, or in-person.• Diagnose and resolve hardware and software issues.• Assist with the setup and configuration of computers and peripherals.• Document support interactions, troubleshooting steps, and resolutions.• Install, upgrade, and configure software applications.• Maintain an inventory of hardware assets.• Assist with user onboarding and offboarding processes.• Other duties as assigned.