IT HELPDESK SPECIALIST

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.Your role & responsibilities Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities. Install, manage, and troubleshoot software, hardware, call center and network systems. Allocate and manage accounts for new users and assist with password or login problems. Ensure the systems and applications are up-to-date and comply with security policies. Perform additional tasks as departments required. Your skills & qualifications 2 - 5 years of working experience in IT infrastructures, operations or technical support environment. Intermediate English level Good understanding of TCP/IP, UDP, HTTP, SSL/TLS and DNS Good knowledge of Microsoft Application Support. Practical experience with Hybrid AD. Good knowledge of Window operating system including troubleshooting and system hardening. Benefits for you Salary at 100% during the probationary period  90% contribution of the gross salary to social insurance  An employee who works at night (10 PM - 6 AM) will be paid an additional amount of 30% of the normal salary + PVI insurance + 500,000 VND food allowance  20 days leave (12 days of annual leave and 8 days of sick leave)  Training will be offered  Full working equipment will be provided Annual Health Checkup  Activities: Birthday party, Employee engagement activities. Working location: 8th Floor, Lancaster Luminaire Building, 1152-1154 Lang Road, Lang Thuong Ward, Dong Da District, Hanoi City. Working time:  Mon – Fri, 9:00 AM – 6:00 PM