IT Infrastructure and Architecture Specialist

CMIT is looking for a competent and experienced IT Infrastructure and Architecture Specialist to support our IT implementation and services.Tasks:This position reports to Head of IT and will worked in Tan Thanh district, Ba Ria-Vung Tau province (Cai Mep). The tasks including: 1. Infrastructure and architecture responsibilities:• Install, configure and administrate Data Centre based virtualization include hardware and software.• Configures, installs, manage and maintains local area network hardware, software and telecommunications services such as system software, software applications, printers, servers, routers, bridges, switches, firewall, cabling, telephone devices and Internet services.• Installs, modifies and makes repairs to personal computer hardware and software systems, and provides technical assistance and training to system users. This includes setup of equipment • Installs and tests software & hardware upgrades.• Loads specified software packages such as operating systems, word processing, spreadsheet, database, or other programs into computer.• Enters commands and observes system functions to verify correct system operation.• Responds to department inquiries concerning systems operation and diagnoses system hardware, software and operator problems.• Assists with network security, selecting passwords, setting security parameters, and installing anti-virus and other security software in alignment with CMIT security policy.2. Administration:• Prepares system reports, provide related technical requirements to implement, manage the IT projects.• Maintains all of the licensing of software, making sure all documentation is completed.• Maintains helpdesk filing system and handles the purchase requisitions for the department.• Manages and maintains back-up and disaster recovery plans and implementation.• Provides risk management and quality assurance.• Prepares and maintains infrastructure security operational procedures and documentation.• Manages the logs and audit trails requirements of the infrastructure, systems and the related data.3. Level 2 end users support: • Answers, evaluates and prioritizes incoming telephone, e-mail and in-person requests for assistance from users experiencing problems with hardware, software, networking and other IT-related technologies.• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error, for simple problems. More complex problems are referred to supervision.• Analyzes user problem and finds appropriate solutions for IT- related problems.• Assists users in understanding various options and applications, the design of Access databases for use within their departments for various purposes.• Answers inquiries regarding status on resolving a computer problem.• Guide users in the procedures for applying an application within the software, instructing them where to find a particular application.• Coordinate with various vendors regarding repairs to equipment of terminals, and other issues with software or hardware; receives items and prepares documentation to accompany items.• Provides technical assistance and training to end users. • Supports call out service requirements, where applicable.