IT Infrastructure Manager

General purpose of the jobThe IT Infrastructure Manager is responsible for overseeing, developing, and maintaining the company’s IT infrastructure in Vietnam. This role ensures the availability, performance, and security of all systems, networks, and data centers, while aligning with global corporate standards. Working in close collaboration with the IT ERP Manager, the role also ensures that infrastructure effectively supports ERP systems and other critical business applications. In addition, the IT Infrastructure Manager provides leadership in planning and executing IT projects, supports business continuity, and ensures compliance with both local regulations and corporate policiesResponsibilityArea of Responsibility and Tasks • Manage and optimize IT infrastructure (servers, networks, storage, cloud, end-user devices) across the facility.• Ensure high system availability, reliability, and scalability to meet business needs.• Oversee cybersecurity, backups, and disaster recovery; ensure compliance with GDPR, and Vietnam PDP Law.• Act as escalation point for infrastructure incidents.• Collaborate with global IT to roll out global infrastructure projects and standards.• Manage contracts with local service providers (telecoms, hardware)• Plan and execute IT infrastructure projects (upgrades, migrations, security enhancements) on time and within budget.• Work closely with the IT ERP Manager to ensure infrastructure supports ERP performance, security, and integration.• Partner with business leaders to align IT solutions with operational needs and ensure business continuity.• Provide regular reporting on IT performance, risks, and costs to senior management.• Oversee IT budgeting and cost control (CAPEX/OPEX) for infrastructure projects and operations.• Ensure effective end-user service delivery, including helpdesk operations, ticket management, and SLA adherence.