IT Manager - Quản lý IT

DUTIES AND RESPONSIBILITIES

1. Ensuring Client Technology Needs are Met

- Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

- Monitors verifies and managers the acquisition and maintenance of property based systems.

- Analyzes information identifies current and potential problems, and propose solutions.

- Maintains, inspects, and repairs equipment.

- Inspects and verifies the maintenance of the equipment or the environment.

- Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on a scheduled basis and administration functions for hardware, operating, and application systems are maintained and complete on a consistent basis.

- Manages IR activities to ensure the property infrastructure and application systems are functional at all times.

- Verifies solutions are consistent with the client's needs and brand specific IR environment.

- Administers and maintains mail and email.

- Maintains inventories and manages IT hardware/software.

- Provides Internet support and maintenance (if applicable)

- Provides cable management support.

- Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems, and inform staff of progress or status.

- Consults on specific application issues or hardware/software problems.

- Provides feedback to Lodging IR on application functional performance and system performance.

2. Managing Projects and Policies

- Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

- Monitors processes and evaluating information according to SOP requirements.

- Enforces IR policies and standards protecting company hardware, software, and other resources at the resort.

- Directs maintenance of equipment and installed software applications inventory for resort ensuring compliance with licensing regulation.

3. Maintaining Information Systems and Technology Goals

- Develops specific goals and plans to prioritize, organize, and accomplish your work.

- Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.

- Determines priorities, schedules, plans, and necessary resources to ensure completion of any resort projects on schedule and according to specification.

- Verifies problems are correctly reported, routed, tracked, and solved, with the system user being informed of the situation at all times.

- Verifies proper asset management.

- Performs on-site monitoring of all projects.

- Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired business results.

4. Demonstrating and Applying IR Knowledge

- Keeps up-to-date technically and applies new knowledge to your job.

- Demonstrates knowledge of job-relevant issues, products, systems, and processes.

- Provides technical expertise and support.

5. Leading IR Team

- Serves as a role model to demonstrate appropriate behaviors.

- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

- Celebrates successes and publicly recognizes the contributions of team members.

- Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role.