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Mô Tả Công Việc
- Follow standard help desk procedures to advise user on appropriate actions
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Log all help desk interactions
- Administer help desk software
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Prepare activity reports
- Inform management of recurring problems, changes and updates of system information
Yêu Cầu Công Việc
- At least 6 months of experience in technical support
- Working knowledge of fundamental operations of relevant software, hardware and other equipment
- Knowledge of relevant call tracking applications
- Knowledge and experience of customer service practices
- Related experience and training in troubleshooting and providing help desk support
Hình thức
Quyền Lợi
- Paid leave: up to 52 days/year
- Parking fee: free
- Personal healthcare insurance program: 24/7 service from one of the best insurance brand - based on level
- Annual bonus: 13th month salary, yearly bonus – based on employees and company business performance
- Annual salary review: once a year – based on employees performance
- Working environment: pro-active, dynamic, challenging, great teamwork
- Development opportunity: great career path, working with talented expert team, approaching newest online technology and challenging with new projects.
- Internal events: company trip, monthly and yearly best performer events, year end party,…
Mức lương
Từ 7 đến 10 triệu
