IT Officer (Nhân viên công nghệ thông tin)

Financial returns:

 Set up and organize workstation with designated supplies, forms, and resource materials.

 Assist in the monitoring of all related hotel systems and ensure proper operation and condition.

 Monitor inventory and supplies and ensure that replenishments are ordered in a timely manner. Report

shortages immediately to supervisor.

 Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to management

 Understand department’s and hotel’s product, and upsell to the guest, or recommend hotel products to the

guest.

 Report Lost and Found immediately to Security

People:

 Meet with hotel staff/clients to ascertain/understand their needs and provide prompt and professional

assistance and support.

 Conducts periodic tests and inspections to ensure all departments are complying with required procedures.

 Identify training needs and recommend actions in order to resolve those needs.

 Perform/ behave as per IHG Winning Ways to other colleagues (within your department and toward other

departments)

 Train and help colleagues on the jobs

 Follow up with the assignment from Supervisor.

 Participate all training assigned by supervisor including English training and job skills training

Guest experience:

 Perform Services behaviors in daily operation basic towards the guests

 Sharing guest feedback to the supervisor

 Handle guest’s requests, or escalate to higher levels and/or relate departments when need it

 Drive buggy safely after being certified and be responsible for protecting this asset in good conditions

Responsible business:

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety.

 Be responsible in protecting the environment such as the trees, the sea, and the special species

 Understand IHG Brand Standard related to your department

 Recommended changes to these standards

 Co-ordinate special projects as required

 Rotate the roles (cross training) within department when required

 Perform any other duties which may be assigned by the management from time to time.