IT Officer / Technology Service Officer

Monitoring and maintaining computer systems and networks;

Talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;

Troubleshooting system and network problems and diagnosing and solving hardware/software faults;

Replacing parts as required;

Providing support, including procedural documentation and relevant reports;

Following diagrams and written instructions to repair a fault or set up a system;

Supporting the roll-out of new applications;

Setting up new users' accounts and profiles and dealing with password issues;

Responding within agreed time limits to call-outs;

Working continuously on a task until completion (or referral to tier 2 support, if appropriate);

Prioritizing and managing many open cases at one time;

Rapidly establishing a good working relationship with customers and other IT team;

Testing and evaluating new technology;

Conducting electrical safety checks on computer equipment.

Ensuring compliance with health and safety legislation

Perform daily checklist and report to relevant IT team/vendors if there is any issue

Any other duties consistent with the job as directed by management