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Mô Tả Công Việc
- Taking ownership of incidents and managing them in a logical and methodical manner
- Ensuring all incidents are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
- Installing and supporting Windows Desktops in a workgroup or Active Directory domain
- Troubleshooting, diagnosing and repairing or replacing computer hardware
- Troubleshooting, diagnosing and resolving 1st level incidents
- Following network security procedures for the purpose of Adds, removes, and changes for network users
- Documentation and updating knowledgebase
- Establishing and maintaining contact with vendors for support and problem resolution
- Proactively contribute to continuous service improvement through identification of process improvements and problem prevention
- Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
- Identifying and recommend solutions for repeat issues or service risks into service management teams
- Ensuring effective management of issues raised via telephone, email, self-service and face to face and handling the resulting incidents or service requests, using agreed incident management and request fulfilment processes
- Conducting IT trouble/incident ticket reviews
- Investigating documentation for resolution of known problems
- Monitoring server and network services and escalating through given workflow procedures
Yêu Cầu Công Việc
- 2 years of professional IT Support experience desired
- Strong technical knowledge in: Personal computers, printers, and network equipment; Windows WIN 10; MS Office 2013/ 2016 Suite;General network troubleshooting
- Must have excellent customer service skills with an ability to demonstrate patience, tact, and respect
- Effective verbal and written communication skills with an ability to communicate issues and resolutions to all levels of the organization;
- Strong problem-solving abilities;
- Ability to work well under pressure and tight deadlines
- Flexibility and adaptability in a dynamic environment
- Ability to work independently as well as within a collaborative team setting
- Proven track record of continual service improvement and ticket management
- Skilled in first line incident diagnosis and resolution.
Hình thức
Full-Time
Quyền Lợi
- Professional and multicultural working environment
- Good and competitive HR benefits (Additional insurance, staff housing, daily shuttle bus Danang - Hoiana, duty meal, ...)
- Big scale project in central Vietnam
- Career Development Opportunity
Mức lương
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