IT Software Coordinator

1- IT system project coordination:• Serve as a liaison between vendors and TNIS project teams when the school build, set up and apply the new school software system• Coordinate project timeline, project activities, resources, equipment and information.• Monitor project progress and handle any issues that arise.• Identify and document project issues and risks in information technology (IT) project plan for the solution• Directly participate in and coordinate with the team in deploying and developing the (SIS, SOS, LMS, HRIS, Zoho) system;• Identify and document project issues and risks in information technology (IT) project plans and escalate to senior management.• Provide project plan trend analysis and control including analysis, research, development and maintenance of the project data.• Take over the entire system after the project team has completed deployment and handover of the project.2- Maintain the software system:• Make sure the system operates smoothly. • Identify and fixing vulnerabilities within existing security systems.• Developing organization-wide security measures.• Research and update new technological products to improve and enhance the school's systems.• Develop, upgrade, operate, and administer the system.• Provide users with support as required; 3- Coordinate to develop and improve TNIS (currently Zoho, and others as required in future) system:• Understand and analyze customer business process, needs and requirements from Admission, Marketing and Customer service for the solution of improvement.• Implement the customization of the current system on to suit the needs of Marketing and Admission, for example rebuilding processes, evaluating reports, build dashboards and reports according to user needs• Development and provide consultation, input for end-users to figure out the problems and redesign the product specifications.• Manage all requirements, specifications, change request of the system development and improvement.• Provide instructions to users when supporting system customers, understanding system products and understanding business requirements.