IT Staff (System/ Network Administrator or Helpdesk)

Job Description 1: System/ Network Administrator

Key Responsibilities:

• Configuration and installation ERP application server and database.

• Being responsible to support user using ERP systems and analyst database.

• Responding to email, texts or phone queries and offering technical support to users after manager assignments

• Completing assigned tasks from IT planned by IT Department for example:

• Training ERP function and other application.

• Analyst error to fix and upgrade new version

• Maintenance database

• Manage and maintain Windows domain environments.

• Configure and troubleshoot Cisco network equipment.

• Implement and manage SD-WAN solutions.

• Maintain and Verify

• Develop and maintain scripts and automation using Python and PowerShell.

• Create and analyze reports using Power BI.

• Collaborate with IT team members to resolve complex technical issues.

• Monitor network performance and ensure system availability and reliability.

• Implement and verify Disaster Recovery Plan (DRP) solutions for all data and IT resources within the environment.

Required Skills and Qualifications:

• Get training from ERP expect, transfer technical training to end users. Manage ERP system and support end users.

• Responding to queries on the phone, via email, via text or in person.

• Establishment and configuration ERP functions

• Offering technical assistance on the delivery Installation, maintenance and troubleshooting well-known issues of ERP system and database.

• Escalate issues to leaders with next level of difficulty.

• Report directly to leader daily and weekly .

• Follow-up with IT team and users to ensure issues are resolved.

Requirement:

• A strong knowledge of ERP system, SQL language .

• Good Team work skills

• Excellent communication and interpersonal skills

• Working under high pressure of critical incident resolution

• Willing to learn new technologies.

• Proactive mindset and willing to accept new challenges.

• Intermediate English level is a plus.

• 2+ years of experience working in a database environme

• Extensive experience with Windows Server and Active Directory.

• Proficiency in managing Cisco routers, switches, and firewalls.

• Knowledge of SD-WAN technologies and zero-knowledge security solutions.

• Strong programming skills in Python and PowerShell.

• Experience with Power BI for data analysis and reporting.

• Excellent problem-solving and analytical skills.

• Strong time management and organizational skills.

• Ability to work both independently and as part of a team.

• Excellent communication and interpersonal skills

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Job Description 2: Helpdesk Technician

Key Responsibilities:

• Provide technical support for hardware and software issues.

• Troubleshoot and resolve issues with Windows and Linux operating systems.

• Address power and network-related problems.

• Maintain and repair computer hardware and peripherals.

• Assist users with IT-related queries and provide excellent customer service.

• Document and track issues and resolutions in a ticketing system.

• Pulling network cables, connecting lines of technology devices

• Disassemble and assemble IT- related devices

• Collaborate with team members to ensure efficient operation of the IT department.

• Participate in team meetings and contribute to continuous improvement initiatives.

• Solve problems with DNC and MES stations in a manufacturing environment.

Required Skills and Qualifications:

• Strong knowledge of Windows and Linux operating systems.

• Proficiency in troubleshooting hardware and software issues.

• Experience with network troubleshooting and power management.

• Excellent customer service and communication skills.

• Ability to work both independently and as part of a team.

• Strong organizational and time management skills.

• Patience and the ability to remain calm under pressure.

• Experience with IT ticketing systems is a plus.