IT Supervisor

Financial returns:

 Manages and monitors the operation of all computer hardware, ensures all systems are working and

installed properly, and serves as the primary contact for servicing the computer hardware

 Assist in continually keeps informed of IHG-approved systems and technology that may contribute to

improve hotel efficiency, including, but not limited to

o Computer Hardware systems and devices including PC LAN technology.

o Software operating and utility systems.

o Front Office and Accounts Receivable Property Management Systems.

o Interfaces to and from Front Office Property Management Systems and other Systems.

o Back Office Accounting Systems.

o PC and LAN based Office Automation products.

o Internal and External Electronic Mail / Facsimile / Scanner software and communication tools.

o Point Of Sale Systems.

o Guest and Administration Voicemail.

o Cabling.

o Hub / Switch Management Systems.

o Assist and Support Electronic Door Locking Computer System.

o Computer Virus protection.

o Hotel IT Security and Firewalls

 Maintain an up-to-date list of all computer hardware and software

 Monitor the performance of the systems and maintains a log book of performance report e.g. through

systems measurement facility/utility, error and integrity check reports, system malfunction and Solutions

 Understand all standards and IHG customized features and functions of the Hotel front office system, point

of sale system, and call accounting system, including, but not limited to system security, system reports,

manager functions, system utilities and user functions

 Maintain uncompromising data and physical security standards

 Control the key/lock for computer room and ensures that the computer room fire protection, temperature

control, and power requirements meet the IHG security specification as described in the IHG security

system

 Be responsible for saving hotel asset/ energy/ water/ chemical and propose the saving ideas to

management

 Understanding department’s and hotel’s product, and upsell to the guest, or recommend hotel products to

the guest.

 Report Lost and Found immediately to Security

People:

 Ensure that Income Audit Officer are routinely trained and have full knowledge of their respective job

responsibilities.

 Assist in Mid Year Review and End Year review for Income Auditor Officer

 Perform/ behave as per IHG Winning Ways to other colleagues within your department and toward other

departments

 Perform/ behave as per IHG leadership competencies

 Work with Superior and Human Resources on manpower planning and management needs

 Identify training need, propose training plan, and conduct the training

 Conduct shift briefings, department meeting to ensure hotel activities and operational requirements are

known

 Observe staff’s performance, give constructive feedback when need it.

 Coach and develop staff

 Work with Superior and Human Resources on disciplinary action for poor performance or any conflict

among staff

Guest experience:

 Ensure that all computer media saves and back-ups are completed, documented and stored per IHG

specifications

 Perform Brand’s Services behaviours in daily operation basic towards the guests

 Ensure consistency service within the department

 Sharing guest feedback to the team

 Manage all requests made by guests, or special request from guest that your staff reported to you

Responsible business:

 Assist IT Manager in maintains technical and user documentation, systems reports, newsletters and

announcements in a neat, orderly and secure fashion

 Assist IT Manager Follows-up on all outstanding points from the latest IT audit of his/her hotel under the

supervision of IT Manager/Leader

 Assist IT Manager Notify department heads on current computer related issues, new releases, MIS trends,

viruses etc.

 Administers all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources

and critical libraries

 Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire

Life safety.

 Be responsible in protecting the environment such as the trees, the sea, and special species

 Understand and ensure your staff understanding IHG Brand Standard related to your department

 Recommended changes to these standards

 Open and close the shift, ensure effective shift hand over

 Co-ordinate special projects as required, such as…

 Rotate the roles (cross training) within department when required

 Perform any other duties which may be assigned by the management from time to time.

Other tasks will be discussed during interview time