IT Support (IT Helpdesk)

Helpdesk and asset management (80%)

• Monitor and maintain all the software, hardware, and other IT equipment.
• Respond to IT ticket requests from employees and resolve issues efficiently.
• Diagnose and troubleshoot hardware, software, and network problems.
• Install, configure, and maintain computer hardware, peripherals, and software applications.
• Assist with the setup and configuration of new workstations and laptops.
• Ensure the proper functioning of printers, scanners, and other office equipment.
• In charge of installing workstations, loading all required software, and supporting the new employee to use their account and PC on their first day in the company.
• Update Monthly IT Reports and labeling, and manage IT assets.

Administration (20%)

• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
• Assist in maintaining and upgrading servers, routers, switches, and other network equipment.
• Collaborate with the IT team to implement and maintain IT policies, procedures, and security protocols.
• Build an internal wiki with technical documentation, manuals, and IT policies.