IT Support Leader

IMT SOLUTIONS Ha Noi

Địa chỉ làm việc: Hoang Quoc Viet, Nghia Do, Cau Giay, Ha Noi

Hết hạn ngày: 24/02/2024

ID: job269201

Mô Tả Công Việc

Perform analysis on software application functionality
The leader would be responsible for training school administrators and teachers on how to manage and support the application (training could be on-site as dictated by the client).
Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools. They would log the tickets and track service levels upon completion. Report would be made available to client (if needed)
Create the learning environment – this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.
Project Management – the leader would need to create some type of project management structure to control the implementation schedule.
Maintain the internal knowledge base.

Xem toàn bộ Mô Tả Công Việc

Bachelor's degree in Computer Science or a related field.
Excellent communication skills
Experience in setting up and maintaining open-source server services.
Experience work with SaaS Services.
Experience in IT with emphasis in customer facing organizations.
Have experience in supporting Cloud software system deployment and customer support when there is a problem with customers contacting
Have experience in Lead team
Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)
Ability to help drive adoption when adoption with Vietnamese's Client is slow
Good problem-solving skills
Proactive in work
Willingness and ability to thrive in a fast-paced and agile development environment

Xem toàn bộ Yêu Cầu Công Việc

Full-Time

Opportunities:

At IMT Solutions, you will have a chance to:

Join a young, dynamic and fast growing organization
Work with multi-country project with opportunity to go abroad for oversea working or training
Be part of the talented and ambitious team in a friendly, open, professional and dynamic working environment
Be trained and gained practical experiences on various areas of IT industry and state-of-the-art technologies
Be trained and familiar with latest proven international software development process like Agile Scrum
Be proud of delivering the prestigious software products that being used around the globe and winning top rakings table
Be encouraged and rewarded with attractive remuneration for initiating the ideas that brings the innovation
Get a stable career with good job opportunities

Benefits:

Offer full 13th Salary for candidates who can join before 31/12/2023
Competitive and attractive salary.
Beside the formal annual performance appraisal for career development, promotion and remuneration adjustment. The company often have the ad-hoc promotion and remuneration adjustment to recognize the contribution and dedication of competent employees
Special international standard 24/7 accidence and healthcare program for all employees
Special communication allowance and training budget for key resources
Enjoy the entertainment and teambuilding programs with annual company trip, monthly happy hour, sponsored team building fund, sporting clubs such as soccer, swimming, badminton, etc. And much more team building activities, anniversaries and celebrations.