IT Support (Night Shift - Offer Up to 24M)

- Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.- Resolves or escalates multiple and varied customer issues. Documents technical work and research.- Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.- Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.- Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.