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Mô Tả Công Việc
- Coordinate, consult, lead and implement greenfield and brownfield projects according to global datacenter guideline and framework for SEA.
- Creates capacity forecast, calculates technical requirements and processes sizing requests for IT life cycles or expansions.
- Participates in design of global concepts, processes, and service improvements, and participates in relevant projects.
- Monitors, analyses, and resolves performance issues, installs, and configures IT systems, software, firmware, within your assigned area of responsibility and in accordance with Schaeffler guideline.
- Documents and reports on service quality, availability, reliability, compliance, and security based on Schaeffler guideline.
- Provides 2nd & 3rd Level, supports local administrators in resolving incidents and problems, in line with ITIL standards within SEA.
- Follows up with customers, provides feedback and sees problems through to resolution.
- Monthly Monitoring and Reporting of ticketing KPI. Escalation and define action plan for any variance if KPI is not met.
- Ensuring the operation of site-specific applications in adherence to the corresponding IT processes (e.g. IT Incident Management, IT Change Management, IT Service Operations).
- Ensuring site-specific procurement and provision of the necessary local IT equipment and appropriate IT services for the operation of IT at the location in accordance with Corporate IT regulations.
- Ensure IT security is adhered.
- Provide superior and Stakeholder with continuous improvement and constructive feedback in the area of IT process and systems.
Yêu Cầu Công Việc
- Bachelor’s degree in IT, Science Computing or Administration
- MUST be proficient in English (Verbal and written) with good analytic competence and proactive communication mindset.
- Good knowledge and understanding of Enterprise Network infrastructure, ITIL Framework, Business and manufacturing processes.
- Experience working in Microsoft environment (Windows 7, Windows 10, Server 2008, 2012, Server 2016, Active directory and O365.)
- Good working attitude, hands on mentality as well as down to earth behavior
- At least 3 years’ experience in:
- Analyzing, calculating, and creating business or technical concepts or solutions.
- Targeting the continuous optimization of concepts, processes or procedures, or the continuous improvements of products and tools.
- Deskside/ helpdesk services in manufacturing organization
- Network infrastructures and System analyses to implement & support.
- Lead and manage Datacenter infrastructure project (Greenfield and Brownfield)
- Attention to detail along with a commitment to quality.
- Able to travel when required Germany, AP, SEA and domestic.
- Able to prioritize tasks
- Efficient in time management.
- Experience working in multinational company and coordinate/cooperate with all Local, Regional & Global stakeholders
Hình thức
Full-Time
Quyền Lợi
- Competitive salary, allowances and bonus
- Insurance 24/24
- Career Development through professional performance management system
- Shuttle bus and lunch
- Work in Dong Nai
Mức lương
Thỏa thuận
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