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Mô Tả Công Việc
- Oversee and manage the organisation's IT infrastructure across both business entities.
- Ensure reliable operation of core systems, including Google Workspace, Microsoft 365, Slack, Atlassian tools, timesheeting systems, centralised password management solutions, and antivirus software.
- Provide comprehensive support across multiple operating systems, including Mac, Windows, and Linux.
- Develop and maintain an asset register to track and manage IT resources.
- Manage major IT projects, such as Google Workspace migrations and system updates, upgrades, migrations, and outages.
- Establish and oversee a support desk system, including the creation of walkthroughs, knowledge base documentation, and tutorial videos.
- Manage vendor selection, planning, implementation, onboarding, training, and operation of other systems and solutions identified by the business.
- Set up adoption, utilisation, and activity reports and dashboards to monitor and optimise system performance.
- Ensure all systems are operated securely according to our internal policies to maintain data integrity and compliance.
Yêu Cầu Công Việc
- You have proven experience in managing IT systems within a multinational or multi-branch environment.
- You're well-versed in systems networking, IT standards, and database management.
- You are experienced with Google Workspace, Microsoft 365, Slack, Atlassian, timesheeting solutions, centralised password management, antivirus solutions, and supporting Mac, Windows, and Linux environments.
- You've demonstrated your ability to set up and manage support desk systems, including creating effective documentation and tutorial videos.
- You have experience setting up and managing adoption, utilisation, and activity reports and dashboards.
- Your leadership skills are complemented by strong organisational and analytical capabilities.
- You are adept at solving problems and multitasking effectively.
- You have a strong commitment to maintaining the security and integrity of IT systems according to established internal policies.
- You communicate clearly and interact positively with all levels of an organisation.
Hình thức
Full-Time
Quyền Lợi
At Peppermint Innovation, we recognise your expertise and the choices you have in your career path. Here’s why we believe you’ll love being part of our team:
- Ownership and Autonomy: We trust you to take charge of your work, giving you the autonomy to innovate and the ownership to see your projects through from conception to completion.
- Growth and Development: We are committed to your professional development, offering access to training and learning resources to broaden your skills and enhance your career trajectory.
- Meaningful Contributions: Your work will directly impact our success, contributing to our mission of improving financial inclusion and delivering exceptional digital customer experiences. You’ll see the results of your efforts, making a tangible difference in our company and for our clients.
- Dynamic and Innovative Environment: As part of our team, you'll work in a setting where technology meets creativity. We value and promote personal and professional growth, offering you opportunities to influence our future and expand your horizons.
- Strategic Impact: Embrace the chance to make a significant impact on our operations and strategic success, driving the innovation that differentiates us in the market.
Mức lương
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